Delivery & Returns
DELIVERY WITHIN THE UK
Please note only one promotional code can be used per order.
Orders being shipped via Standard Delivery and will be delivered by Royal Mail. Please note there are no deliveries on Bank Holidays and orders will be delivered the next working day.
If you are not available to receive your order, your delivery will be left in a safe place or a card will be left allowing you to collect your parcel from your local Royal Mail sorting office.
Standard delivery – UK
1 working day to process, 3-5 working days delivery from date of dispatch £7.00
Express delivery – UK
DELIVERY OVERSEAS
International Standard
Europe
1 working day to process, 5-7 working days delivery from date of dispatch £10.00
| Albania | Denmark (EU) | Kyrgyzstan | Russia |
| Andorra | Estonia (EU) | Latvia (EU) | San Marino |
| Armenia | Faroe Islands | Liechtenstein | Serbia |
| Austria (EU) | Finland (EU) | Lithuania (EU) | Slovakia (EU) |
| Azerbaijan | France (EU) | Luxembourg (EU) | Slovenia (EU) |
| Azores (EU) | Georgia | Macedonia | Spain (EU) |
| Balearic Islands (EU) | Germany (EU) | Madeira (EU) | Sweden (EU) |
| Belarus | Gibraltar | Malta (EU) | Switzerland |
| Belgium (EU) | Greece (EU) | Moldova | Tajikistan |
| Bosnia-Herzegovina | Greenland | Monaco (EU) | Turkey |
| Bulgaria (EU) | Hungary (EU) | Montenegro | Turkmenistan |
| Canary Islands | Iceland | Netherlands (EU) | Ukraine |
| Corsica (EU) | Irish Republic (EU) | Norway | Uzbekistan |
| Croatia (EU) | Italy (EU) | Poland (EU) | Vatican City State |
| Cyprus (EU) | Kazakhstan | Portugal (EU) | |
| Czech Republic (EU) | Kosovo | Romania (EU) |
USA
1 working day to process, 10-15 working days delivery from date of dispatch £15.00. This includes all countries not listed above i.e. not UK, not Europe.
Worldwide
1 working day to process, 10-15 working days delivery from date of dispatch £20.00. This includes all countries not listed above i.e. not UK, not Europe, not USA.
Returns
Returning an Unwanted Item
We do not accept returns. No refunds permitted.
Returning A Faulty Item
If you receive any items which are faulty or damaged or an incorrect item, please contact Customer Service via hello@thebathproject.com within 7 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a replacement.
Please note our Customer Service team are available by email 9.00am to 6.00pm Monday to Friday.
