Q: I have sent my order to the wrong address, what can I do?
A: Once an order has been placed and the transaction completed we will be unable to amend an order.
Q: Can I track my order?
A: This is not a service we currently offer.
Q: Where is my order?
A: We are sorry to hear that you haven’t received your order. Please contact our customer care team by emailing firstname.lastname@example.org including your order reference.
Q: I was unable to collect my order and it has been returned to The Bath Project. What should I do?
A: Please contact our customer care team by emailing email@example.com including your order reference.
Q: How long will delivery take?
A: We endeavour to have your order dispatched within 24 hours of receipt of the order. Delivery will take 3 – 5 working days to arrive.
Q: I have ordered the item to be sent to an address outside of the UK. Will there be customs charges?
A: Please ensure that you check with your local customs before importing or exporting a product as this order may be stopped or have charges applied. When shipping goods outside of the UK you will be deemed as the importer of the goods and must therefore follow the relevant laws and regulations of the country you are receiving or sending too. Cross border shipments may be subject to an inspection by customs officials. The Bath Project Group Limited will not be liable for charges whether an order is stopped, inspected, charged for or disposed of by Customs.
Q: What delivery service do we use?
A: All deliveries are supplied using a tracked courier service.
Q: Will you deliver to a PO Box address?
A: We are unfortunately unable to deliver to a PO Box address.
Q: Do you offer a click and collect service?
A: Our products are sold through our website only. We do not offer a click and collect service.
HOW MUCH WILL DELIVERY BE?
- Standard delivery within the UK (3-5 working days) – £5.00
- Express Delivery within the UK (1-2 working days) – £7.50
- Next day delivery within the UK (1 working day) – £9.50
Please make yourself aware of any possible customs and duty charges. The Bath Project Group are not liable for additional delivery charges – see here for further information
- Europe – £10.00
- USA – £15.00
- Rest of the World – £20.00